FAQ

Shipping

 

Where do you ship?

 

All of our products are shipped Worldwide. (Some exclusions apply)  through USPS Priority Mail or FedEx Ground, depending on the size of the item. 

 

Upgraded shipping options are available. To help take the sting out of the upgrade, we will gladly apply the free shipping cost (typically about $15-$20) towards the upgraded shipping cost.  

Please email Info@RoseVictoria.Net, for more information. 

 

Free US Shipping offered on most items, please see individual listings for exclusions.

 

International Shipping prices and delivery schedules vary with item and location.  If you have specific questions regarding pricing and shipping destination, please email us at Info@RoseVictoria.Net.  All international shipping charges are the responsibility of the buyer and will not be paid in part or in full by Rose Victoria for any reason.  

 

When will my order ship?

 

Rose Victoria will ship your order within 2-3 business days.  When your item is shipped, you will receive a tracking number so you can follow the shipment.  Estimated arrival times in the US are between 1-5 business days, and 5-10 business days for International delivery.  Weather may be a factor.  All items are insured. If you have specific questions about your shipping, please contact us at Info@RoseVictoria.Net for details.

 

How do you package your products?

 

We are big believers in attention to detail, and we personally source, package and ship each order ourselves. Each and every item coming from our shop is beautifully and thoughtfully packaged like a gift.  We take pride in sharing a bit of our shop with collectors and enthusiasts around the world, and want to insure you receive your item in its best condition.

 

Payment

 

What currency are your prices in?

 

All prices and payments are in USD.

You can change the currency of our shop, in the upper left hand corner of our website to give you our prices in your home currency.

 

How can I pay?

 

We happily accept payments via PayPal, Zelle, Venmo, Visa, Mastercard, American Express.  

 

Refunds & Exchanges

 

What is your return policy?

 

Please note that all vintage and antique items are final sale. 

All items are insured. If you’ve received a damaged item, we are more than happy to accept a return.  Please contact us immediately at Info@RoseVictoria.Net, within 48 hours of your order being delivered.

 

Miscellaneous

 

What if what I want is already sold, do you have a mailing list?

 

Since our one-of-a-kind items sell out quickly, be sure to join our mailing list and we’ll keep you updated.  No worries, we never share your information with anyone.

Do you accept special orders?

We do!

We are in Europe every six weeks, hand sourcing our inventory, with regular shipments in-between. If you don't see it here or in one of our online shops, send us an email with your wishlist, to Info@RoseVictoria.Net. We may have it, and if we don't, we can probably get it! 

 

Can we visit your Shop?

 

We are closed to the public, however we love when customers come in and shop our warehouse! Rose Victoria is located in the Laguna Niguel Design Center, in Southern California.

For more information or to book an appointment do shop, please email Info@RoseVictoria.Net.

 

Terms & Conditions

 

Customer Information

 

Rose Victoria only collects information on our customers for the sole purpose of order tracking and records keeping of orders placed online.  This information is limited to Customer name, address, email and telephone number.

 

Rose Victoria will only contact you by phone if there are any issues with your order.

 

At no time does Rose Victoria retain sensitive information such as credit card numbers.  Rose Victoria does not share your customer information under any circumstances.

 

At no time does Rose Victoria collect information on customers specific browsing habits.

Privacy Policy

 

Rose Victoria respects your right to privacy. Rose Victoria will not sell or share your name or personal information.

 

Copyright

 

All content of this site Rose Victoria is the sole property of Rose Victoria, LLC.  All images, graphics, and copy are protected by international copyright and intellectual property laws.  You may not copy, transfer, reproduce, retransmit, or modify any portion of this site without the express written permission of Rose Victoria.